Denials & accounts receivable
Put unresolved revenue back on an active work plan.
When balances keep aging, you need a clear view of what can move, what is holding it back, and who owns the next action. BillerBay helps your team review outstanding work, prioritize follow-up, and understand the decisions needed to move it forward.
Start with what is actually unresolved.
Different problems need different work. We separate the inventory before agreeing how to handle it:
- Clearinghouse rejections
- submissions that need correction or clarification before they can proceed.
- Payer denials
- claims requiring review of the payer’s decision, supporting information, and an appropriate response.
- Aging accounts receivable
- unpaid balances that need status verification, reconciliation, follow-up, or a decision about the next step.
Make the priorities defensible.
A large balance is useful to pursue when there is a viable path forward. We consider age, available documentation, prior actions, payer responses, applicable deadlines, and the likely work required. The review helps distinguish actionable opportunities from items needing more evidence or a management decision. Some balances may be uncollectible; a responsible recovery plan makes those limitations visible.
The introductory revenue review is a conversation without charge. Any detailed audit or analysis is separately scoped.
Move the work and surface the decisions.
For the queues we agree to manage, we document the action taken, the response received, and what should happen next. When progress depends on your team, the request should identify the missing information and why it matters. When a balance requires a write-off or another financial decision, we surface it through the approval process agreed with you.
Use the findings to improve the next cycle.
Repeated denial reasons and aging patterns can reveal a broader workflow problem. We bring those patterns into the review so your team can consider changes to information collection, submission, documentation, or follow-up. Recovery work becomes more useful when it also helps you address the conditions creating repeat work.
Questions you may have.
Can you help with balances left by a previous billing company?
We can assess the inventory and available records, then agree a practical scope. Recoverability depends on each balance, documentation, prior activity, access, and applicable deadlines.
Will every outstanding balance be recovered?
No. We assess the evidence and available options, pursue agreed actionable work, and explain material barriers. The plan and reporting should distinguish recovered amounts from balances still unresolved.
Can this be a standalone engagement?
Yes. We can discuss a defined backlog or ongoing work queue and agree its boundaries, responsibilities, reporting, and commercial terms.